Refund policy

Return and Refund Policy

Returns
You may request a return within 30 calendar days after delivery. Contact support@lurelunatic.com before sending any item back. If the return is approved, we will provide the correct return instructions and return address by email. Items returned without prior approval may not be accepted.

To be eligible for a return, an item must be unused, in its original condition, and in its original packaging where possible. Customers are responsible for return shipping costs unless the return is caused by our error or a confirmed defective item. Original shipping charges are normally non-refundable unless required by applicable law or the issue was caused by our error.

Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact support@lurelunatic.com as soon as possible. Include your order number, a short description, and clear photos or video showing the issue. We will review the case and offer an appropriate solution, which may include a replacement, partial refund, or refund.

Custom and Personalized Products
Products made or cut for a specific reel model, retrieve side, or custom design cannot normally be returned because of a change of mind after production has begun. This does not limit your rights if the item is defective, damaged, or different from the confirmed order details.

Refunds
After a returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.

Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help before the order enters fulfillment. Once an order has shipped, we may be unable to change the address, cancel the order, or stop the parcel in transit.

For return or refund questions, contact support@lurelunatic.com.