Looking for an update on your order?
Open your order confirmation email and select View your order. This link is specific to your order. You may be asked to verify your order details before viewing further information.
If you cannot find the message, check your spam or junk folder and make sure you are checking the email address used at checkout.
Before shipment
An order confirmation confirms that we have received your order. It does not mean that your parcel has been handed to a carrier. If tracking is not available yet, reply to your order confirmation email for help checking its status.
After shipment
When tracking information is available, check your shipping confirmation and order status page for the tracking number and carrier link. A tracking number may appear before the carrier records its first scan. Carrier updates can take time to appear.
If your order is sent in more than one parcel, check the information for each shipment.
Tracking has not updated, or your parcel has not arrived?
Reply to your order confirmation email with your order number and a brief description of the issue. If tracking shows Delivered but you have not received the parcel, please tell us so we can help investigate.
Need help finding your order?
You can also contact support@lurelunatic.com, preferably from the email address used at checkout, and include your order number if you have it. We aim to respond within 2 business days.
Keep your order status link private. Do not post it publicly or send payment card details or passwords by email.